HERE TO HELP
Let's get you sorted.
Account trouble, a bug, or a safety concern? Contact the UniConnect team.
Email support
uniconnecthq@gmail.comInclude your username, what happened, and your device or app version. For a content concern, include the post or profile link.
Never send your password, one-time codes, or payment details.
Common questions
I can't sign in
Use Forgot password on the sign-in page. If you cannot access your email or recovery fails, email support from your registered address if possible.
I want to report content or block someone
Open the menu on the post, profile or conversation and choose Report or Block. You can also email a link and a short explanation. See our community guidelines and child safety information.
How do I delete my account or request my data?
Open Settings → Privacy & Safety. A password-confirmed deletion request deactivates your account immediately while permanent erasure is queued for review. If you cannot sign in, email support for help verifying account ownership.
Camera, microphone or photo access isn't working
Open your phone's Settings, find UniConnect, and check its permissions. In UniConnect, choose Take photo, Record video or Choose from device when attaching media. If the problem persists, include the feature and device model in your support email.
Something looks wrong or is hard to use
Try the text-size options in Settings. For an accessibility issue or bug, tell us which screen and action caused it. Screenshots are optional; remove private information first.
UniConnect serves university students in Nigeria aged 16 and above. For a privacy concern, read our privacy policy or email the support address above.